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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All AGILENT products

The group "New Technologies" offers for review the products of the plant AGILENT: general-purpose devices (multimeters, oscilloscopes, frequency meters, signal synthesizers, functional generators, power supplies, etc.); devices for chemical analysis; measuring stands; equipment for testing electronic components, wireless communication; devices for the development and debugging of digital devices; control and measuring equipment for telecommunications; radio measuring devices and ultra-high frequency equipment; devices for fiber-optic communication systems
  • Gas chromatography AGILENT
    Gas chromatography
    6850, 7820, 7890B, A490 Micro GC, etc.
  • Liquid chromatography AGILENT
    Liquid chromatography
    1220 Infinity LC, 1260 Infinity LC, etc.
  • Software and information complexes AGILENT
    Software and information complexes
    OpenLab, eMethod, ICP-MS, RTCA, etc.
  • Mass spectrometry AGILENT
    Mass spectrometry
    5977, 7010 QQQ, 6500 Q-TOF, etc.
  • Atomic spectroscopy AGILENT
    Atomic spectroscopy
    55B, 240/280 FS, 240Z/280Z, DUO, etc.
  • Molecular spectroscopy AGILENT
    Molecular spectroscopy
    Cary 660/670, Cary 610/620 FTIR, etc.
  • Capillary electrophoresis AGILENT
    Capillary electrophoresis
    7100 CE, CE/MS System, etc.
  • Speakers, spare parts and consumables AGILENT
    Speakers, spare parts and consumables
    240FS AA, DB-1ms, UV-Vis-NIR, etc.
  • Sample preparation AGILENT
    Sample preparation
    Captiva, VacElut, WellPlate, Elut, etc.
  • Research in biomedical sciences AGILENT
    Research in biomedical sciences
    XF, RTCA, miRNA, NGS, FISH, etc.
  • Clinical observation and diagnosis AGILENT
    Clinical observation and diagnosis
    Dako Omnis, pharmDx, H&E, CISH, etc.
  • Data processing systems, analysis and management AGILENT
    Data processing systems, analysis and management
    SLIMS, iLab, AGENT, eArray, etc.
  • Laboratory supplies AGILENT
    Laboratory supplies
    microplates, speakers, etc.
  • Solubility tests AGILENT
    Solubility tests
    vessels, blades, sinkers, software, etc.
  • Automation of laboratory research AGILENT
    Automation of laboratory research
    Bravo, BenchCel, PlateLoc, PO, etc.
  • Detection of vacuum and liquid leaks AGILENT
    Detection of vacuum and liquid leaks
    ion pumps, HLD, PHD, C15, etc.

NEW TECHNOLOGIES GROUP

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